Bent Prongs

Bent prongs can occur for a number of reasons, it’s completely normal! Whether it's because you’ve accidentally dropped a heavy object on your ring, the prongs have been caught by your sweater, you closed the door on your ring or it was slammed against an object. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. Once a problem is noticed, the ring should be brought to us for a professional assessment as soon as possible to prevent losing a stone. 

Missing Side Stones

If any of your side gemstones are missing, it is critical to bring your jewelry to us to assess why it happened and the cost to replace it.

Bent Bottom Shank

Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. In the event of this happening, bring it to us to assess the problem.

Loose Side Stones

If you find that any of your side stones are loose, bring them to our team to tighten the prongs or metal surrounding or holidng the stone.


In-Store Jewelry Maintenance

In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry as often as you’d like for inspection, but at least once every six months. Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out.

Please feel free to contact us!

We have jewelry professionals ready to help you.

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